Customer satisfaction research: Feedback on the contact between client and energy supplier. How did the customer experience the contact? Did the company lead up to the expectations?
(Non) respons: Is the mailing successful? Why so, why not?
Communication of new tariffs: was the new tariffs well communicated? What is the influence on the clients’ loyalty?
Trend Research: An annual research. What do clients find important? What are developments in the market?
Various: For example, pilot research on a new product, examining the interest in a new service, determining a qualified name for a new product, but also research amongst the energy company’s employees.
